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Shipping Policy

Questions About Shipping:

What are your shipping options?
What is Guaranteed Shipping?
Where do you ship?
What carriers do you use?
How long will it take to get my order?
My order is a gift. What are my shipping options?
Can I ship one order to multiple addresses?

Questions About Tracking Your Order:

How can I track my order?
What do I do if I think my package is lost?

Contact Us

For answers to any questions not listed above, you can contact us 2 ways:

• Email Support
  You can email us any time at support@thebigcastle.com.
  Our goal is to provide excellent response to your questions, but we occasionally get overloaded during busy periods. Please allow 1 business day for a response to your e-mail.
• Phone Support
  You can reach a LIVE representative during our Hours of Operation at (800) 966-7503.
  You can leave a message after hours and we will usually respond within 1 business day.