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Customer Service

Questions About Placing an Order:

How do I place an order?
What payment methods can I use?
Do you have a catalog?
Can I order a gift to be sent to someone else?
Where are you located?

Do you offer discounts on bulk orders? (YES!)

Questions About Orders You've Already Placed:

Where is my order?
I received an item that was damaged, defective, or incorrect.

Contact Us

For answers to any questions not listed above, you can contact us 2 ways:

• Email Support
  You can email us any time at support@thebigcastle.com.
  Our goal is to provide excellent response to your questions, but we occasionally get overloaded during busy periods. Please allow 1 business day for a response to your e-mail.
• Phone Support
  You can reach a LIVE representative during our Hours of Operation at (800) 966-7503.
  You can leave a message after hours and we will usually respond within 1 business day.